Shipping policy

Thank you for shopping at ehdealscanada! We are dedicated to delivering your items quickly and securely. Below you will find the details of our shipping guidelines and policies.

1. Order Processing Time

  • All orders are typically processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification with tracking information once your order has shipped.

2. Domestic Shipping (Canada)

We offer reliable shipping options across Canada:

  • Standard Shipping: $12.00 CAD

  • Free Standard Shipping: Automated for all domestic orders over $75.00 CAD.

  • Express Shipping: $20.00 CAD (for expedited delivery).

3. United States Shipping

We provide weight-based shipping tiers for our customers in the US:

  • Standard Cross-Border Shipping: Rates range from $7.90 CAD to $29.90 CAD depending on the total weight of your package.

  • Free Shipping to the US: Automated for all US orders over $100.00 CAD.

  • Express International Shipping: $34.90 CAD (available for packages up to 1.5 kg).

4. International Shipping (Europe, Asia, Oceania, etc.)

  • International shipping rates are calculated dynamically at checkout via Canada Post.

  • These live carrier rates ensure you are paying the most accurate shipping cost based on the exact weight and destination of your order.

  • Duties and Taxes: International orders may be subject to import duties, taxes, and custom fees once a shipment reaches your destination country. ehdealscanada is not responsible for these charges if they are applied; they are the responsibility of the customer.

5. Zendrop / Worldwide Fulfilled Items

  • For select products fulfilled directly via our global logistics partner (Zendrop), we are proud to offer Free Worldwide Shipping on all applicable orders, with no minimum purchase required.

6. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active.

7. Missing, Lost, or Damaged Packages

If you receive your order damaged, or if your tracking status shows delivered but you haven't received it, please contact us immediately at ehdealscanada@gmail.com. We will work closely with the carrier to resolve the issue as quickly as possible.